Privacy policy.

Seakeeper is a small, family-run holiday accommodation in Bicheno, Tasmania. This site is operated by the owners of Seakeeper. If you have any questions about your privacy, please get in touch via the contact page.

When you make an enquiry or booking, we collect the information you give us directly. That typically includes:

• Your name, email address and phone number.
• The dates of your stay, number of guests and any messages or special requests.
• Payment details — these are processed securely by our payment provider; we never see or store full card numbers.
• Basic technical data (IP address, browser type) when you visit the website.

We only use your information to:

• Confirm and manage your booking.
• Communicate with you about your stay (arrival details, follow-ups, post-stay).
• Comply with our legal and tax obligations.
• Improve the website and the guest experience.

We do not sell your data. We do not send marketing emails unless you've explicitly opted in.

We share information only with trusted service providers who help us run the business, such as:

• Our hosting and database provider, who store the data securely.
• Our payment processor (Stripe) for processing transactions.
• Our email delivery service for sending booking confirmations.

We may also disclose information where required by Australian law.

We use a small number of essential cookies to keep you signed in and to remember your booking selections. We don't use third-party advertising or tracking cookies.

We keep booking records for 7 years to meet Australian record-keeping and tax obligations. Account information is kept while your account is active. You can request deletion at any time.

Under the Australian Privacy Principles you have the right to:

• Ask what personal information we hold about you.
• Request that we correct inaccurate information.
• Request deletion of your information (where we're not required to keep it).
• Make a complaint about how we've handled your information.

To make any of these requests, contact us via the contact page and we'll respond within 30 days.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encrypted connections (HTTPS), secure database access and limiting who can see your data internally.

If we update this policy, we'll change the date below. Significant changes will be communicated to anyone with an active booking.